102 / 150
100
Maybank Sustainability Report
2014
For FY2014, our total Group learning budget utilisation was RM120
million. In Malaysia, our learning budget utilisation of RM90.6 million
exceeded Bank Negara Malaysia’s minimum standard by 12.3%. Training
days per employee Group-wide averaged 4.21 days; well above The
Association for Talent development’s (formerly ASTD) global benchmark
of 3.81 days.
The learning activities during the year were focused on enhancing knowledge
and skills to increase operational efficiency and service excellence,
expose leaders to innovative trends to hone their leadership skills, expand
certification of staff to successfully execute new business models, namely
customer segmentation approach in sales as well as comply with regulatory
requirements. Our flagship learning portal, MyCampus, provides 24/7 online
access to diverse and comprehensive range of learning and development
programmes with 345 e-learning coursres. In 2014, the e-learning utilisation
was 273,206 learning hours.
New Learning Platforms
In 2014, we introduced new learning platforms to reinforce the culture
of learning in the organisation as well as for staff’s professional and
personal growth. Three new series, namely the Technical Expert Series,
Author Series and Leadership Research Insight Series were launched
for our leaders and staff to learn new trends and gain insights on
best practices from experts in different areas of specialisation. The
Guru Series continued in 2014, with eleven half-day learning events
for senior managers featuring distinguished management gurus,
leadership experts and thought leaders from around the globe. These
speakers share their insights on multiple disciplines, namely strategy,
risk taking, customer centricity, raising the bar for self and team as well
as global acumen.
Global LiteracyWorkshop 2014
A new series of learning and development for senior leaders was
organised by Group Human Capital in 2014. Two distinguished
professors from the Harvard Business School were invited to share
their expertise with Maybank Leaders. The programme provides an
opportunity to learn from the top thinkers and management gurus of
the global community. This 4-day programme brought together the
Board Members, Group EXCO and Leaders to discuss case studies of
Malaysia and global competitors.
Career Transition Programme (CTP)
The Career Transition Programme (CTP) provides an opportunity
for Maybankers to take up new roles and responsibilities within the
Group. The CTP up-skills employees who have been displaced for
various reasons. The programme includes classroom training as well
as experiential learning: interventions, counselling, guidance and
feedback exchange sessions to manage changes within the Group. The
success of CTP is contributing to our ready talent pool and this is now
replicated in Indonesia. In 2014, 119 employees were re-deployed to
new roles.
Examples of our innovative
training and upskilling
programmes:
In addition to the junior level programmes, we run a number or mid-
career and senior staff development programmes.
Learning and
Development
New Learning
Platforms
Global
Literacy
Workshop
2014
Career
Transition
Programme
(CTP)
Learning
and
Development
Average training hours per year per employee
41.44 45.31
33.68
2012
2014
2013
hours
hours
hours
G4-LA9, G4-LA10