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Maybank Sustainability Report
2014
Highly engaged and committed employees are directly linked to our
aspiration and goals. We have come a long way in our human capital
strategic transformation process and our investments in nurturing,
supporting, and connecting our diverse workforce are starting to show.
With key retention rate growing from under 40% in 2008, to 52% in 2009
and 86% in 2014, we want to remain an employer of choice and align our
policies, tools, and processes around performance management and talent
to support this ambition.
Our efforts are recognised globally and we are reaping the benefits of
having a more engaged workforce. In order for us to turn strategy into
results through our people, we are also focusing on resources and talent
across borders, wherever our offices are, as we build the workforce of the
future - one that is agile, diverse, and collaborative.
We formalised the enhanced matrix structure, effective from 1 January
2014, to ensure that we get the full benefits of our regional platform and
to truly realise the potential that the company’s size, footprint, and talents
offer. The fine-tuned structure also presents clearer accountability of roles
and responsibilities. As we move on to the next level of regional business
performance and operational excellence, we need to raise our efficiency
and productivity, reap value from synergies, realise potential, strengthen
leadership positions in the Group, and institutionalise our high-
performance culture across the Group. The successful implementation of
the enhanced matrix structure will be the catalyst in this transformation.
The enhanced structure also positions us to leverage on talents and
competencies across units and sectors better. In 2014, 16 sessions
conducted by Group EXCO of the navigating the matrix organisation
workshops were held and rolled out to over 800 leaders within the Group
- as part of efforts to operationalise the new Group structure. These
workshops will become part of the Personal Leadership Programme from
2015 onwards.
OurApproach
Regional Transformation Roadshow: Inspiring and Accelerating Change Across the Region
In preparation for the fine-tuning of the new organisational structure and acceleration of the transformation agenda, the Group EXCO continued to
take the lead in communicating our strategic priorities by organising The Group EXCO 2013-2014 Regional Transformation Roadshow in key markets
across the region.
From November 2013 to January 2014, Group President & CEO (Group PCEO) Datuk Abdul Farid Alias led the roadshows, which were aimed at
building strategic relationships within the region and aligning different working cultures towards our common goals. Q&A sessions at the end of
roadshows reinforced the dialogue between Group EXCO and Maybankers.
Datuk Abdul Farid Alias, Group President
&
Chief Executive Officer, during the Regional Transformation Roadshow at BII Maybank in Indonesia.
G4-DMA