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Maybank Sustainability Report
2014
Access toProducts
andServices
Year-on-year
Progress and Priorities
Commitmenttothe
Environment
Managing our environmental impacts.
Year
2012
2013
2014
Status
Carbon Footprint (tCO
2
e)
*For six strategic buildings
38,459.06
37,704.81
*40,221
t
Water (m
3
)
at Menara Maybank
256,818.15
275,612.50
230,019.72
t
Focuson
Customers
Understanding the interaction of social issues and financial products to develop effective and affordable solutions for
the community.
Year
2012
2013
2014
Status
Maybank One Solution Kiosks
33 kiosks
44 kiosks
86 kiosks
t
Digitisation
Enabling technology to fulfil the increasingly complex requirements of a growing sophisticated customer base.
Year
2012
2013
2014
Status
No. of M2U registered online users
6.5 million
6.9 million
7.8 million
t
Product
Stewardship
Leading in responsible lending practices.
Year
2012
2013
2014
Status
Retail SME Financing (RM billion)
4.9
6.0
7.5
t
t
On track/Completed
t
Progressing
t
Not on track/Did not complete