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Maybank Sustainability Report
2014
Corporate
Governance
G4-11
Human Rights
We engage with various stakeholders and institutions to ensure that we
comply with the highest standard of human rights within our sphere of
influence. Compliance with human rights is reviewed regularly, particularly
on risks that are most material to our business. We have systems and
processes in place to ensure the dignity, individual liberty, and equality of
all employees.
We are committed to the labour laws of the countries we work with.
We ensure our employees are protected against discrimination at the
workplace and that their working conditions are in line with international
standards. We also note that we operate in fragile countries in the
emerging markets in the ASEAN region, and will monitor human rights
situations closely in our operational environment.
The most frequent risk that we have identified is protecting the legitimate
rights to privacy of our customers, partners, and employees. Privacy has
become a growing concern for many companies involved in processing
or storing personal data. Advancements in technology and business
models are outpacing governments’ abilities to agree on how to regulate
the growing data industry. We cannot, therefore, rely simply on routine
compliance and must exercise the highest standards of responsibility to
protect data and the individuals who entrust them with their information.
Our Sphere of Influence
Partner in Myanmar’s growth
In 2014, we were granted a foreign banking licence by the Central Bank
of Myanmar (CBM), the only Malaysian financial institution to be granted
such a licence. We are committed to the socioeconomic growth of
Myanmar and have launched several initiatives in the country. In 2014,
we engaged with the country’s leaders and authorities to strengthen our
relationship and exchange information. Workshops and seminars were also
organised in order to build competencies of the local bankers.
The Maybank International Internship Programme (MIIP) invested over
RM350,000 and sponsored three young talents on an overseas internship
to Maybank’s ASEAN offices. For the first time, the Maybank GO Ahead
Challenge was opened to applicants from Myanmar.
Right to Collective Bargaining
During the year, two Collective Agreements (CA) related to Maybank
were concluded and signed. The first between Maybank and Maybank
Philippines Inc. and the second between Malayan Commercial Banks’
Association (MCBA) and the National Union of Bank Employees (NUBE).
A total of 34.46% of Maybankers are union members.
Maybank premises guarded by trained auxiliary police
Menara Maybank, Dataran Maybank and Maybank Academy Bangi are guarded by Maybank’s auxiliary police, called Polis Bantuan Maybank. In
2012, the security guards and security supervisors attended a nine-week training programme at Pusat Latihan Polis Kuala Lumpur. This allowed us
to form an auxiliary police team that now consists of 61 members (44 constables, 10 inspectors, and seven sergeants).
Dato’ IshakHussin
Head Security,
Group Property, Security
&
Valuation
Can you provide a background on Polis Bantuan Maybank?
The Polis Bantuan is responsible for ensuring a safe and secure
business environment for the bank, its employees and customers. Out
of our security team, eight are female.
As auxiliary police, the team can carry firearms. Please describe
what training they undergo to ensure that they carry firearms
responsibly?
They have the right to carry firearms and have completed rigorous
training sessions on the legal use of weapons. We also provide periodic
refresher training sessions for our team members that emphasise safety.
Are they aware of the human rights impact and the implications of
carrying firearms?
The team takes human rights and non-discrimination very seriously.
They are trained to evaluate any situation with a calm and thoughtful
mind before reacting. It is important to know that the personnel
carrying weapons are working only in designated areas such as the
cash room and main areas. Potential use of firearms is limited to
exceptional situations, such as robbery.
What are some of the challenges the team faces?
One of the everyday challenges we face is balancing high security
standards and meeting customer service requirements. However,
Maybank’s auxiliary police have always been dedicated to their work.
The members attend regular training on situation evaluation, weapon
usage, and aspects of human rights.
In what other areas are they trained?
Most personnel are trained on emergency situations such as first aid
and basic firefighting. Our team is committed to maintaining high
discipline among all auxiliary police personnel to meet or perform
beyond the industry standard.