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Maybank Sustainability Report
2014
G4-57, G4-58
Whistleblowing Mechanism
The Integrity Hotline (formerly the Fraud Reporting Hotline) is in place,
having been initiated in 2004. All employees can raise their concerns
regarding any misconduct or wrongdoing including, but not limited to,
unethical incidences such as criminal activities or contravention of laws
or regulations committed by another employee or any person who has
dealings with the Group via the following channels without any fear of
retribution:
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Malaysia.
Confidentiality of all matters raised and the identity of the whistleblower
are protected under the Policy.
“We at Maybank believe in moving forward with transparency. This can
only be achieved through continuous feedback and communications
- not forgetting the complaints. For an organisation to receive such
comments, protecting the whistleblower is vital. The channels we
provide protect the confidentiality of all matters raised and the
identity of the whistleblower. Concerns raised anonymously will also be
considered, provided they are clear and specific. This policy, to an extent,
expands not only to employees but anyone related to Maybank, such as
vendors, lawyers, and other stakeholders.”
G4-SO4
Policy on Gifts and Donations
We have a Group-wide policy on donations and sponsorship.
Every year, we receive more requests than we can support. Clear
Guidelines are necessary to ensure transparency and accountability
in the decision-making process. Consideration depends on the area
of impact as well as the number of beneficiaries. There are strict
application procedures including procedures in writing, providing
additional information when required, and approval by the Group
for all requests by regional offices and sectors involving an amount
exceeding RM750.
Corporate
Governance
G4-14, G4-45, G4-46
Building a Strong Internal Risk Culture
Risk is an inherent component in all aspects of the Group’s businesses. We
work to identify risks in all areas of our operations. Our risk management
has evolved into an important business driver for strategic decisions in
support of the Group’s business objectives, balancing the appropriate
level of risk taken in proportion to the desired level of reward, while
maintaining the sound financial position and capital of the Group. The
Group’s approach to risk management involves the establishment of risk
principles and strategies as the core foundation in driving strong risk
management culture and practices across the Group. The Group manages
its risk actively, with six key elements underpinning its risk management
governance and framework.
Maybank Group’s risk management practices enable the Group to
systematically identify, measure, control, monitor, and report risk
exposures across the Group.
Three Lines of Defence
The Group established the three lines of defence concept: risk-taking
units, risk control units and internal audit. The risk-taking units
manage the day-to-day management of risks inherent in their business
activities, while the risk control units are responsible for setting the
risk management framework and developing tools and methodologies.
Complementing this is an internal audit, which provides independent
assurance of the effectiveness of the risk management approach.
Moving forward, Group Risk will be leading a team in implementing
Environmental, Social and Governance (ESG) risk management,
particularly in lending pratices. For this purpose, we will be evaluating the
necessary policies and processes to guide our approach.
Jans Lim
Head, Group Risk - Compliance