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15

Maybank Sustainability Report

2014

Our People

Build the most engaged and inclusive

workplace to help us connect with

customers and make better, more

informed decisions for our business.

Community

and Citizenship

To deliver long-term value for the

community and environment by being

the region’s most impactful corporate

citizen.

Access to

Products and Services

Integrate ESG considerations into

our products and services by 2020

in order to practise responsible

financing, promote financial

inclusion, and help our customers

build financial capability.

The three pillars serve as a guide in our efforts to achieve targets set out across the 10 commitments.

We want to use our skills and experiences to make a differences through value creation -

for

our employees

,

customers

,

partners

,

regulators

and

shareholders

.

LEAPING AHEAD through the

20/20 Sustainability Plan

Our comprehensive 20/20 Sustainability Plan not only defines our focus

areas, it also is a framework to manage sustainability issues and meet

stakeholder expectations. We want to create long-lasting meaning and

value across the workplace, marketplace, environment, and community in

ways that are globally significant and yet locally relevant. Achievement of

these goals and the realisation of our value proposition contribute to our

business competitiveness and ensure that we maintain our social licence

to operate.

We have moved from focusing on corporate giving and philanthropy

towards what we believe is the best approach to sustainability - where

ESG practices are embedded systematically across our business. At the

same time, we want to avoid static reporting based on yearly targets and

simple indicators. An approach focusing on impact and results will make

sustainability practices more transparent and manageable, and will help us

build alliances as well as nurture innovation.

All this has been a steep learning curve, and with our new 20/20

Sustainability Plan, we will continue to push our programmes deeper into

the core of our business with clear monitoring and tracking.

In 2015, we will be able to provide achievements across the 10

commitments outlined by the Plan. Although the 10 commitments are to

be implemented by different departments, and, in turn, address varying

stakeholder priorities, they all support the three pillars. We want to open

pathways to new thinking and collaboration with stakeholders.

Executing the Plan is expected to take five years and we are committed to

report our progress through our annual Sustainability Report (SR).

Sustainability Governance,

Reporting and Engagement