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Maybank Sustainability Report
2014
Contents
Community and Citizenship Our journey in regionalising our business has expanded our contribution to the community. We now invest for impact. Access toProducts andServices We enable access to financial services and are committed to being at the heart of the community. Our People Our aspirations and goals are directly linked to having highly engaged and committed employees. Corporate Profile & Global Network 2 Financial Highlights 4 Group Corporate Structure 6 Awards and Recognition 7 Chairman’s Message 8 Group President and CEO’s Message 10 About This Report 13 Sustainability Governance, Reporting and Engagement 14 Maybank Foundation 22 Corporate Responsibility Committee (CRC) 27 CorporateGovernance Compliance 31 Diversity and Inclusiveness 31 Anti-Money Laundering & Counter Terrorism Financing 31 Competition 32 Personal Data Protection 32 Human Rights 34 Whistleblowing Mechanism 36 Building a Strong Internal Risk Culture 36 Investor Relations 37 Community andCitizenship Year-on-year Progress and Priorities 41 Our Approach 42 2014 Performance Summary 43 Driving Education at All Levels 44 Community Empowerment 55 Environmental Diversity 67 Arts and Culture 68 Employee Volunteerism 70 Healthy Living 74 Our People Year-on-year Progress and Priorities 83 Our Approach 84 2014 Performance Summary 85 Employee Engagement Platforms 86 Talent and Leadership 91 Learning and Development 100 Diverse and Inclusive Workplace 102 Safety, Health and Well-Being 108 Access toProducts andServices Year-on-year Progress and Priorities 113 Our Approach 114 2014 Performance Summary 114 Commitment to the Environment 115 Focus on Customers 121 Digitisation 126 Product Stewardship 129 GRI G4 Content Index For 'In Accordance' - Core 140